Questions: Which of the following would be an effective response for Kaitlin to give Mason in order to focus their conversation on the problem rather than the people involved? "I don't appreciate being spoken to in that manner." "Your feelings are valid, so let's try to come up with some concrete solutions to this issue." "That hurts my feelings-you should know that I care about making a good schedule for all of my employees!" "Why doesn't anyone see how hard these schedules are? I doubt any of you would be willing to do this work."

The answer is 2. "Your feelings are valid, so let's try to come up with some concrete solutions to this issue."

This response focuses on the way Kaitlin is being spoken to, which shifts the focus to personal feelings rather than addressing the problem at hand. It may escalate the situation by making it about personal grievances.

This response acknowledges Mason's feelings, which can help to de-escalate any tension. It then shifts the focus to finding solutions, which is a constructive approach to problem-solving. This keeps the conversation centered on the issue rather than personal conflicts.

While this response expresses Kaitlin's feelings and intentions, it still centers on personal emotions rather than the problem itself. It may not effectively redirect the conversation towards finding a solution.

This response is defensive and focuses on Kaitlin's perspective and frustrations. It does not address the problem or seek a solution, and it may alienate others involved in the conversation.