Questions: Consider the clustered bar chart of the dashboard developed to monitor the performance of a call center: This chart allows the IT manager to A) identify which city contains the most customers (B) identify how often a problem is related to hardware (C) identify the frequency of a particular type of problem by location (D) identify the percent of customers who do not have one of the listed problems

Consider the clustered bar chart of the dashboard developed to monitor the performance of a call center: This chart allows the IT manager to A) identify which city contains the most customers (B) identify how often a problem is related to hardware (C) identify the frequency of a particular type of problem by location (D) identify the percent of customers who do not have one of the listed problems
Transcript text: Consider the clustered bar chart of the dashboard developed to monitor the performance of a call center: This chart allows the IT manager to A) identify which city contains the most customers (B) identify how often a problem is related to hardware (C) identify the frequency of a particular type of problem by location (D) identify the percent of customers who do not have one of the listed problems
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Solution

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Solution Steps

Step 1: Analyze the chart

The chart shows the number of calls for each problem type (email, internet, software) categorized by city (Houston, Dallas, Austin).

Step 2: Evaluate Options

A is incorrect since the chart shows the number of calls, not the number of customers. A customer could have multiple calls.

B is incorrect since hardware is not represented in the chart.

D is incorrect since the chart only shows calls related to those three problem types, and doesn't account for customers with other issues or no issues.

Step 3: Identify the correct option

C is correct. The clustered bar chart allows an IT manager to view how many calls regarding a particular problem (email, internet, software) come from each location (Houston, Dallas, Austin). This shows the frequency of a specific type of problem by location.

Final Answer: The final answer is $\boxed{C}$

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