Questions: 4. Which of the following statements are true of process reengineering? i. It involves identifying what the customer wants or expects from the firm's products or services. ii. It is the changing of operational processes to improve performance. iii. It often takes place after examining ABC data to determine opportunities for improvement. iv. It is the sixth, and final, step of ABCM activity analysis. A. ii, iii, iv B. i, ii, iv C. i , ii, iii D. i, iii, iv

4. Which of the following statements are true of process reengineering? i. It involves identifying what the customer wants or expects from the firm's products or services. ii. It is the changing of operational processes to improve performance. iii. It often takes place after examining ABC data to determine opportunities for improvement. iv. It is the sixth, and final, step of ABCM activity analysis. A. ii, iii, iv B. i, ii, iv C. i , ii, iii D. i, iii, iv
Transcript text: 4. Which of the following statements are true of process reengineering? i. It involves identifying what the customer wants or expects from the firm's products or services. ii. It is the changing of operational processes to improve performance. iii. It often takes place after examining ABC data to determine opportunities for improvement. iv. It is the sixth, and final, step of ABCM activity analysis. A. ii, iii, iv B. i, ii, iv C. i , ii, iii D. i, iii, iv
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Solution

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Answer

The answer is C. i, ii, iii

Explanation
Option i: It involves identifying what the customer wants or expects from the firm's products or services.

This statement is true. Process reengineering often starts with understanding customer needs and expectations to ensure that the redesigned processes align with delivering value to the customer.

Option ii: It is the changing of operational processes to improve performance.

This statement is true. The core of process reengineering is to fundamentally rethink and redesign business processes to achieve significant improvements in critical performance measures such as cost, quality, service, and speed.

Option iii: It often takes place after examining ABC data to determine opportunities for improvement.

This statement is true. Activity-Based Costing (ABC) data can provide insights into the cost and performance of different activities, which can highlight areas where process reengineering can be beneficial.

Option iv: It is the sixth, and final, step of ABCM activity analysis.

This statement is not true. Process reengineering is not specifically tied to being the final step in Activity-Based Cost Management (ABCM) activity analysis. ABCM involves multiple steps, and process reengineering can be part of the improvement phase but is not necessarily the final step.

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