Questions: If a customer with a decisive behavior pattern uses aggressive body gestures and finger pointing at you, the service provider, a strategy you should use in response is to not internalize the behavior, react in kind, take a light-hearted approach.

The answer is not internalize the behavior.

This is the most appropriate response. When dealing with a customer who exhibits aggressive behavior, it is important for the service provider to remain calm and not take the behavior personally. By not internalizing the behavior, the service provider can maintain professionalism and focus on resolving the issue at hand.

Reacting in kind, or responding with similar aggression, is not advisable. This can escalate the situation and lead to a negative outcome for both the customer and the service provider. It is important to de-escalate the situation rather than fuel the aggression.

While maintaining a positive attitude can be beneficial, taking a light-hearted approach in the face of aggressive behavior may come across as dismissive or unprofessional. It is important to address the customer's concerns seriously and respectfully.