Questions: A company is designing training programs. What HR goal might this support? Increasing customer complaints Eliminating workshifts Reducing company profits Promoting employee growth and retention

The answer is promoting employee growth and retention.

This is not a goal that any company would aim for. Training programs are typically designed to improve skills and knowledge, which should help in reducing customer complaints, not increasing them.

Training programs are generally not related to the elimination of work shifts. Work shifts are more related to operational and scheduling decisions rather than training and development.

No company would design training programs with the goal of reducing profits. Training programs are usually intended to enhance employee performance, which can lead to increased efficiency and profitability.

This is the most appropriate goal for designing training programs. Training helps employees develop new skills and improve their performance, which can lead to higher job satisfaction and retention rates. It also prepares employees for future roles within the company, contributing to their professional growth.