Questions: 15. 16. The intersection of actual performance and measured performance is called a. true assessment. 17. b. unreliability. 18. c. organizational citizenship behavior. 19. d. a deficiency problem.

The answer is a. true assessment.

True assessment refers to the accurate measurement of an individual's actual performance. It is the point where the observed performance aligns with the actual performance, indicating that the measurement tool or method is effectively capturing the true level of performance.

Unreliability refers to the inconsistency or lack of dependability in measurement. If a performance measurement is unreliable, it means that the results are not consistent over time or across different evaluators, which would not accurately reflect the actual performance.

Organizational citizenship behavior (OCB) refers to voluntary, extra-role behaviors exhibited by employees that are not part of their formal job requirements but contribute to the overall effectiveness of the organization. This is not related to the intersection of actual and measured performance.

A deficiency problem occurs when a performance measurement fails to capture all aspects of actual performance, leading to an incomplete assessment. This is the opposite of true assessment, where the measurement accurately reflects the actual performance.