Questions: As you are working to fix a problem with and application, you make multiple changes at once hoping that something will solve the issues you’re having. You end up with more problems than when you started. Which step, if followed correctly, would have prevented this complication? a. Document findings, actions, outcomes, and lessons learned. b. Identify the problem. c. Test the theory to determine the cause. d. Establish a plan of action to resolve the problem and identify potential effects.

The answer is d: Establish a plan of action to resolve the problem and identify potential effects.

Explanation for each option:

a. Document findings, actions, outcomes, and lessons learned: While documentation is important for future reference and learning, it does not directly prevent the complication of making multiple changes at once. It is more about recording what has been done and the results.

b. Identify the problem: Identifying the problem is a crucial initial step in troubleshooting, but it does not address the issue of making multiple changes simultaneously. It focuses on understanding what the problem is, not how to solve it.

c. Test the theory to determine the cause: Testing a theory helps in understanding whether a proposed solution or hypothesis is correct. However, it does not prevent the issue of making multiple changes at once, which can lead to confusion about which change caused which effect.

d. Establish a plan of action to resolve the problem and identify potential effects: This step involves creating a structured approach to solving the problem, including considering the potential effects of each change. By planning and implementing changes one at a time, you can more easily identify which change resolves the issue and avoid introducing new problems.

In summary, establishing a plan of action and identifying potential effects would have helped prevent the complication of making multiple changes at once, as it encourages a more systematic and controlled approach to problem-solving.