Questions: What are the 3 next steps after you Identify the Theme/Problem within Step 1: Reason for Improvement? SELECT ALL THAT APPLY Build a Project Plan Document the Process Map Identify the Indicator Identify Customer Needs Identify the Alignment Identify the Gap

The three next steps after you identify the theme/problem within Step 1: Reason for Improvement are:

1. Identify the Indicator: This step involves determining the metrics or indicators that will be used to measure the success of the improvement efforts. It is crucial to have clear indicators to track progress and evaluate the effectiveness of the changes implemented.

2. Identify Customer Needs: Understanding the needs and expectations of the customers is essential for any improvement process. This step ensures that the improvements align with what the customers value, leading to increased satisfaction and better outcomes.

3. Identify the Gap: This step involves analyzing the current state versus the desired state to identify the gap that needs to be addressed. Understanding this gap helps in setting clear objectives and focusing efforts on the areas that require improvement.

Explanation for each option:

• Build a Project Plan: This is typically a later step after identifying the problem, indicators, customer needs, and gaps. It involves planning how to implement the improvements.

• Document the Process Map: This step is often part of understanding the current process and might be done before or after identifying the gap, depending on the methodology used.

• Identify the Alignment: This step involves ensuring that the improvement efforts align with organizational goals and strategies, which is important but not necessarily one of the immediate next steps after identifying the theme/problem.

In summary, the next steps focus on understanding what needs to be measured, what the customers require, and where the current process falls short.