Questions: With regard to applying willful to designate a situation, which statement is most accurate? Identify the methods that can be used to establish rapport and trust. (Select all that apply) □ Listen only, the best amount of force and ensure that it is justified both legally and in writing □ Offer sincere empathy and listening skills, empathy when appropriate, and treat others with a degree of respect □ To be successful at de-escalation, officers must clearly state their authority over citizens Empathy is understanding of the emotions or feelings of yourself and others □ Self-awareness □ Situational awareness □ Emotional intelligence □ Which of the following best describes EI? (Select all that apply) Officer A is an exemplar 10 year veteran and one of the most beloved and admired officers in the Department. Officer A is an FTO to a new recruit, who is struggling. The FTO has tried patience, understanding, remedial training, and has given the recruit ample opportunities to succeed. As such, the words and actions of Officer A carry great weight in the department. One day after a particularly trying day with the recruit, Officer A says to other officers in the station, "This recruit is a waste. He'll never make it." What is most likely to happen as a result? □ The other officers will likely agree with Officer A and cast the recruit in a negative light □ The recruit will likely overhear the comments and his self-esteem and performance will suffer □ The recruit will be given a chance to respond to the criticism □ Officer A's opinion will be ignored as he is not in charge of the recruit's training □ Nothing, as this is a normal part of the training process
Transcript text: With regard to applying willful to designate a situation, which statement is most accurate?
Identify the methods that can be used to establish rapport and trust. (Select all that apply)
□ Listen only, the best amount of force and ensure that it is justified both legally and in writing
□ Offer sincere empathy and listening skills, empathy when appropriate, and treat others with a degree of respect
□ To be successful at de-escalation, officers must clearly state their authority over citizens
Empathy is understanding of the emotions or feelings of yourself and others
□ Self-awareness
□ Situational awareness
□ Emotional intelligence
□ Which of the following best describes EI? (Select all that apply)
Officer A is an exemplar 10 year veteran and one of the most beloved and admired officers in the Department. Officer A is an FTO to a new recruit, who is struggling. The FTO has tried patience, understanding, remedial training, and has given the recruit ample opportunities to succeed. As such, the words and actions of Officer A carry great weight in the department. One day after a particularly trying day with the recruit, Officer A says to other officers in the station, "This recruit is a waste. He'll never make it." What is most likely to happen as a result?
□ The other officers will likely agree with Officer A and cast the recruit in a negative light
□ The recruit will likely overhear the comments and his self-esteem and performance will suffer
□ The recruit will be given a chance to respond to the criticism
□ Officer A's opinion will be ignored as he is not in charge of the recruit's training
□ Nothing, as this is a normal part of the training process
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