Questions: Patient: "I don't want to learn about my new medications right now." Nurse: "All right." (Documents that the patient refused and reports this in handoff report.) Which technique would improve the therapeutic communication? Make the Connection. Drag and drop the proper term that is best exemplified by each case scenario. Establishing Trust Assertiveness Using Restatement Seeking Clarification Body Language Using Silence Summarizing Offering Giving Information Feedback

The answer is "Using Restatement."

Explanation for each option:

1. Establishing Trust: This is important in therapeutic communication, but in this scenario, the nurse's response does not directly address the patient's refusal to learn about medications. Establishing trust would involve more engagement and understanding of the patient's feelings and reasons for refusal.

2. Assertiveness: Assertiveness involves expressing one's thoughts and feelings confidently and respectfully. While the nurse's response is respectful, it does not assert the importance of understanding the medications, which is crucial for the patient's health.

3. Using Restatement: This technique involves repeating what the patient has said in different words to show understanding and encourage further communication. For example, the nurse could say, "You don't feel ready to learn about your new medications right now?" This acknowledges the patient's feelings and opens the door for further discussion.

4. Seeking Clarification: This involves asking the patient to explain their thoughts or feelings more clearly. While useful, it is not the best fit here because the patient's statement is already clear.

5. Body Language: Non-verbal communication is important, but the scenario focuses on verbal interaction.

6. Using Silence: Silence can be a powerful tool in communication, allowing the patient time to think and speak. However, in this case, the nurse needs to address the patient's refusal more directly.

7. Summarizing: Summarizing involves briefly restating the main points of a conversation. It is useful for ensuring understanding but is not the best initial response to the patient's refusal.

8. Offering Self: This involves the nurse offering their presence and support. While supportive, it does not directly address the patient's refusal to learn about medications.

9. Giving Information: Providing information is important, but the patient has already expressed a refusal to learn at this moment.

10. Feedback: Feedback involves providing the patient with information about their behavior or responses. It is not the best fit for this initial interaction.

In summary, "Using Restatement" is the best technique to improve therapeutic communication in this scenario, as it acknowledges the patient's feelings and encourages further dialogue.