Questions: Mrs. Olivier has been a resident in the long-term care facility for one month. She tells you that she likes it when you are taking care of her because the other nursing assistant is rough when helping her with personal care. Mrs. Olivier said that the other nursing assistant laughs when she is asked to be gentle. What is your best response in this situation? (Select the correct answer from the choices below.) Tell the other nursing assistant to be gentler when caring for Mrs. Oliver or she might get reported. Tell Mrs. Oliver that it may only seem like the other nursing assistant is rough, but she is still taking good care of Mrs. Oliver's needs. Stay out of the situation. You need to keep a good working relationship with the other nursing assistants. Contact your supervisor for direction on how to report Mrs. Oliver's complaint and who should get the report.

Mrs. Olivier has been a resident in the long-term care facility for one month. She tells you that she likes it when you are taking care of her because the other nursing assistant is rough when helping her with personal care. Mrs. Olivier said that the other nursing assistant laughs when she is asked to be gentle. What is your best response in this situation? (Select the correct answer from the choices below.)
Tell the other nursing assistant to be gentler when caring for Mrs. Oliver or she might get reported.
Tell Mrs. Oliver that it may only seem like the other nursing assistant is rough, but she is still taking good care of Mrs. Oliver's needs.
Stay out of the situation. You need to keep a good working relationship with the other nursing assistants.
Contact your supervisor for direction on how to report Mrs. Oliver's complaint and who should get the report.
Transcript text: Mrs. Olivier has been a resident in the long-term care facility for one month. She tells you that she likes it when you are taking care of her because the other nursing assistant is rough when helping her with personal care. Mrs. Olivier said that the other nursing assistant laughs when she is asked to be gentle. What is your best response in this situation? (Select the correct answer from the choices below.) Tell the other nursing assistant to be gentler when caring for Mrs. Oliver or she might get reported. Tell Mrs. Oliver that it may only seem like the other nursing assistant is rough, but she is still taking good care of Mrs. Oliver's needs. Stay out of the situation. You need to keep a good working relationship with the other nursing assistants. Contact your supervisor for direction on how to report Mrs. Oliver's complaint and who should get the report.
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Solution

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Answer

The answer is: Contact your supervisor for direction on how to report Mrs. Oliver's complaint and who should get the report.

Explanation
Option 1: Tell the other nursing assistant to be gentler when caring for Mrs. Oliver or she might get reported.

This option is not ideal because it could lead to conflict between you and the other nursing assistant. It also does not follow the proper protocol for handling complaints in a professional setting.

Option 2: Tell Mrs. Oliver that it may only seem like the other nursing assistant is rough, but she is still taking good care of Mrs. Oliver's needs.

This option dismisses Mrs. Oliver's concerns and does not address the issue. It is important to take her complaint seriously and ensure her comfort and safety.

Option 3: Stay out of the situation. You need to keep a good working relationship with the other nursing assistants.

Ignoring the situation is not appropriate, as it could lead to continued discomfort or harm for Mrs. Oliver. It is important to address her concerns through the proper channels.

Option 4: Contact your supervisor for direction on how to report Mrs. Oliver's complaint and who should get the report.

This is the best option because it follows the appropriate protocol for handling complaints. It ensures that the issue is addressed by someone in a position to take corrective action and maintains a professional approach to resolving the situation.

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