Questions: When listeners mold a message to fit their own framework, they have engaged in A. defensive listening B. active listening C. selective listening D. selective perception E. passive listening

When listeners mold a message to fit their own framework, they have engaged in A. defensive listening B. active listening C. selective listening D. selective perception E. passive listening
Transcript text: When listeners mold a message to fit their own framework, they have engaged in A. defensive listening B. active listening C. selective listening D. selective perception E. passive listening
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Solution

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The answer is D: selective perception.

Explanation for each option:

A. Defensive listening: This occurs when listeners perceive a message as a personal attack or criticism, and they respond defensively. It is not about molding the message to fit their own framework but rather about protecting themselves from perceived threats.

B. Active listening: This involves fully concentrating, understanding, responding, and remembering what is being said. Active listeners engage with the message as it is presented, rather than altering it to fit their own views.

C. Selective listening: This is when listeners only hear what they want to hear, ignoring parts of the message that do not align with their interests or beliefs. While similar, it is not exactly about molding the message but rather about filtering out parts of it.

D. Selective perception: This is the correct answer. Selective perception occurs when listeners interpret messages in a way that aligns with their own beliefs, values, and expectations. They mold the message to fit their own framework.

E. Passive listening: This involves listening without engaging or responding. Passive listeners do not actively mold or interpret the message; they simply receive it without much thought or interaction.

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