Questions: True or false? It's not a good policy to delete all negative comments.

The answer is True.

Deleting all negative comments is generally not considered a good policy for several reasons:

1. Transparency and Trust: Allowing negative comments to remain visible can demonstrate transparency and a willingness to engage with all feedback, which can build trust with your audience. It shows that you are open to criticism and willing to address issues.

2. Opportunity for Improvement: Negative comments can provide valuable insights into areas where a product, service, or organization may need improvement. By addressing these comments constructively, you can enhance your offerings and customer satisfaction.

3. Engagement and Community Building: Engaging with negative comments can foster a sense of community and show that you value your audience's opinions. Responding thoughtfully can turn a negative experience into a positive one and potentially convert dissatisfied individuals into loyal supporters.

1. Reputation Management: Some might argue that deleting negative comments helps maintain a positive image. However, this approach can backfire if users notice the deletions, leading to accusations of censorship and further damaging reputation.

2. Preventing Toxicity: In some cases, particularly with comments that are abusive or violate community guidelines, deletion may be necessary to maintain a healthy environment. However, this should be done selectively and with clear communication about the reasons.

Overall, while there are situations where deleting specific negative comments is justified, a blanket policy of deleting all negative feedback is generally not advisable.