Questions: A member of the public angrily approaches you and complains that as a government employee you make too much money and dont deserve the benefiss you receive. What is the best way to hande this situation? A. Continue what you are doing keeping your responses to a minimum while listening to the person. B. Explain to the person all the training that is required for your position and all the work you do for the community. C. Tell the person to contact your supervisor and file a formal complaint. D. Explain to the person that as a social worker you are in fact underpaid.

The answer is A. Continue what you are doing keeping your responses to a minimum while listening to the person.

This option is the most appropriate because it involves actively listening to the person's concerns without escalating the situation. By keeping responses to a minimum, you show respect and empathy, which can help de-escalate the person's anger. Listening is a key component of effective communication and conflict resolution.

While it might be tempting to justify your position and benefits, this approach can come across as defensive and may not address the person's emotional state. It could potentially escalate the situation rather than resolve it.

This option might be seen as dismissive and could further frustrate the person. It does not address the immediate concern and may not be the most effective way to handle the situation in the moment.

This response could be perceived as argumentative and may not be relevant to the person's concerns. It shifts the focus from the person's complaint to your own grievances, which is unlikely to resolve the situation.