Questions: -- of 1 point Check Your Knowledge: Service for Success in Hospitality Question 2 3 tries left Perfecting service includes designating certain employees to interact with guests. always asking for feedback from the guest. serving the guest or serving someone who is serving the guest. sticking to the same guest experience.

-- of 1 point
Check Your Knowledge: Service for Success in Hospitality Question 2

3 tries left
Perfecting service includes
designating certain employees to interact with guests.
always asking for feedback from the guest.
serving the guest or serving someone who is serving the guest.
sticking to the same guest experience.
Transcript text: -- of 1 point Check Your Knowledge: Service for Success in Hospitality Question 2 3 tries left Perfecting service includes designating certain employees to interact with guests. always asking for feedback from the guest. serving the guest or serving someone who is serving the guest. sticking to the same guest experience.
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Solution

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Answer

The answer is: serving the guest or serving someone who is serving the guest.

Explanation
Option 1: Designating certain employees to interact with guests.

While having designated employees to interact with guests can be part of a service strategy, perfecting service involves more comprehensive approaches that ensure all employees are capable of providing excellent service, not just a select few.

Option 2: Always asking for feedback from the guest.

Asking for feedback is an important aspect of improving service, but it is not the sole component of perfecting service. It is a tool for continuous improvement rather than a direct element of service perfection.

Option 3: Serving the guest or serving someone who is serving the guest.

This option reflects the essence of hospitality, where the focus is on ensuring the guest's needs are met directly or indirectly. It emphasizes a service culture where everyone is involved in creating a positive guest experience.

Option 4: Sticking to the same guest experience.

Sticking to the same guest experience can lead to stagnation and may not address the evolving needs and expectations of guests. Perfecting service often involves adapting and personalizing experiences to enhance guest satisfaction.

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