Questions: When interacting with a customer who has a rational style and keeps communication brief, your best strategy is to Multiple Choice ask open-end questions to obtain information focus on their need for accuracy keep word choices brief focus on their need to be liked

The answer is keep word choices brief.

While open-ended questions can be useful in many situations, they may not be the best approach for someone with a rational style who prefers brief communication. This style typically values efficiency and directness, so open-ended questions might lead to longer conversations than desired.

While accuracy is important, the question emphasizes the customer's preference for brief communication. Focusing solely on accuracy might not address the need for concise interaction.

This option aligns well with the customer's rational style and preference for brief communication. By keeping word choices brief, you respect their communication style and make the interaction more efficient.

This option is less relevant for a customer with a rational style who values brief and efficient communication. Their primary concern is likely not about being liked but about getting the necessary information quickly and accurately.