Questions: Kaylee knows how it feels to be ignored, so she takes extra time to put herself in the customer's place and try to understand what is needed. Kaylee shows to her customers. Multiple Choice empathy objectivity experience rules-driven behavior

The answer is: empathy.

Explanation for each option:

1. Empathy: This is the correct answer. Empathy involves understanding and sharing the feelings of others. Kaylee's actions of putting herself in the customer's place and trying to understand their needs demonstrate empathy.

2. Objectivity: This is incorrect. Objectivity refers to being unbiased and impartial. While objectivity is important in many contexts, it does not describe Kaylee's behavior of understanding and sharing the customer's feelings.

3. Experience: This is incorrect. Experience refers to the knowledge or skill acquired over time. While Kaylee may have experience, the description focuses on her ability to understand and share the customer's feelings, which is empathy.

4. Rules-driven behavior: This is incorrect. Rules-driven behavior refers to actions guided strictly by rules and regulations. Kaylee's behavior is more about understanding and connecting with the customer's feelings, rather than strictly following rules.