Questions: Which of the following is NOT one of the eight quality management principles for organizational improvement? A. Involvement of people B. Leadership C. Customer focus D. Process approach E. Budgeting
Transcript text: Which of the following is NOT one of the eight quality management principles for organizational improvement? A. Involvement of people B. Leadership C. Customer focus D. Process approach E. Budgeting
Solution
Answer
The answer is E. Budgeting
Explanation
Option A: Involvement of people
This is one of the eight quality management principles. It emphasizes the importance of involving all employees in the organization to improve processes and achieve quality objectives.
Option B: Leadership
Leadership is indeed one of the eight principles. It focuses on establishing unity of purpose and direction for the organization, creating an environment where people can become fully involved in achieving the organization's objectives.
Option C: Customer focus
Customer focus is a key principle, highlighting the importance of understanding and meeting customer needs and expectations to enhance customer satisfaction.
Option D: Process approach
The process approach is one of the principles, which involves understanding and managing interrelated processes as a system to improve the organization's efficiency and effectiveness.
Option E: Budgeting
Budgeting is not one of the eight quality management principles. While budgeting is important for financial planning and control, it is not specifically a principle of quality management.