Questions: Question 38 2 pts The Policy Deployment "wheel" depicts the cascading of communication. Moving from one level to the next around the perimeter, it is important to "play catch" between hand-offs to ensure adequate understanding. True False Question 39 2 pts Prevention Costs include all of the following except: Training Education Calibration Inspection

Question 38: True
Question 39: Inspection

The statement is true. The Policy Deployment "wheel" is a concept used in strategic management, particularly in methodologies like Hoshin Kanri. It emphasizes the importance of cascading communication and ensuring that each level of the organization understands the strategic objectives. The idea of "playing catch" between hand-offs refers to the need for clear communication and understanding as information and objectives are passed from one level to the next.

Prevention costs are associated with activities that prevent defects or quality issues from occurring in the first place. These typically include:

• Training: Educating employees to perform their tasks correctly.
• Education: Providing knowledge and skills to prevent errors.
• Calibration: Ensuring equipment is properly calibrated to avoid defects.

Inspection, however, is not a prevention cost. It is considered an appraisal cost, which involves evaluating products or services to ensure they meet quality standards after they have been produced.