Questions: In a situation where a customer is acting verbally abusive towards an Associate, what should the Associate do? - Argue back with the customer - Ignore the customer and continue working - Remove themselves from the scene and report the situation - Try to physically remove the customer from the store

The answer is: Remove themselves from the scene and report the situation.

Arguing back with the customer is not a professional response and can escalate the situation further. It can lead to a more hostile environment and potentially cause harm to both the Associate and the customer.

Ignoring the customer might seem like a way to avoid confrontation, but it does not address the issue. The abusive behavior could continue or worsen, affecting the Associate's ability to work and the overall atmosphere in the store.

This is the most appropriate and professional response. By removing themselves from the scene, the Associate ensures their own safety and reduces the risk of the situation escalating. Reporting the incident allows management to handle the situation according to company policies and ensures that the abusive behavior is documented and addressed.

Physically removing the customer is not advisable as it can lead to physical altercations and legal consequences. It is important for Associates to avoid physical confrontations and leave such actions to trained security personnel or law enforcement if necessary.