Questions: TEST NAME: QCO1 3 A new IT employee has questions about how the organization determines resolutions to issues that impact its values and overarching principles What should the employee refer to first for guidance? Corporate responsibility matrix Board of directors Ethical decision-making processes Code of ethics NEXT > BOOKMARK

The answer is: Code of ethics.

Explanation for each option:

1. Corporate responsibility matrix: This document typically outlines the responsibilities and accountabilities of different roles within the organization concerning corporate social responsibility. While it may touch on values, it is not primarily focused on resolving issues related to values and principles.

2. Board of directors: The board of directors is responsible for overseeing the organization's management and making high-level strategic decisions. While they play a role in upholding the organization's values, they are not the first point of reference for an employee seeking guidance on issue resolution.

3. Ethical decision-making processes: This refers to the procedures and frameworks used to make decisions that align with ethical standards. While important, these processes are often derived from the organization's code of ethics and may not be the first document an employee should consult.

4. Code of ethics: This document outlines the organization's core values, principles, and standards of behavior expected from employees. It serves as a foundational guide for resolving issues that impact the organization's values and principles, making it the most appropriate first reference for the employee.