Questions: Question 1 of 4 You need to resolve a serious disagreement over requirements between the project customer and another key stakeholder. What is the key communication technique to choose for this situation? Ask the stakeholders to paraphrase what the other person says. Hold a face-to-face meeting or videoconference. Remind the stakeholders to listen to each other. Be sure to tailor what you say so that it's relevant to the customer and other stakeholder.

The answer is B: Hold a face-to-face meeting or videoconference.

Explanation for each option:

A. Ask the stakeholders to paraphrase what the other person says.

• This technique can be useful for ensuring understanding and active listening, but it may not be sufficient on its own to resolve a serious disagreement. It is more of a supportive technique rather than a primary method for conflict resolution.

B. Hold a face-to-face meeting or videoconference.

• This is the most effective communication technique for resolving serious disagreements. Face-to-face meetings or videoconferences allow for real-time interaction, where participants can express their concerns, ask questions, and clarify misunderstandings immediately. Non-verbal cues can also be observed, which can aid in understanding emotions and intentions.

C. Remind the stakeholders to listen to each other.

• While listening is a critical component of effective communication, simply reminding stakeholders to listen may not be enough to resolve a serious disagreement. It is a supportive action that should accompany a more direct approach, such as a meeting.

D. Be sure to tailor what you say so that it's relevant to the customer and other stakeholder.

• Tailoring communication is important for ensuring that messages are clear and relevant, but it does not directly address the need for resolving a disagreement. It is more about effective communication rather than conflict resolution.

In summary, holding a face-to-face meeting or videoconference is the most direct and effective method for addressing and resolving serious disagreements between stakeholders.