Questions: A difference between a key performance indicator (KPI) and a critical success factor (CSF) is that a KPI is a measurement towards achieving a goal and a CSF is

A difference between a key performance indicator (KPI) and a critical success factor (CSF) is that a KPI is a measurement towards achieving a goal and a CSF is
Transcript text: A difference between a key performance indicator (KPI) and a critical success factor (CSF) is that a KPI is a measurement towards achieving a goal and a CSF is
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Solution

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Solution Steps

Step 1: Analyze the provided text

The question asks for the difference between a Key Performance Indicator (KPI) and a Critical Success Factor (CSF). The provided text partially describes a KPI:

  • The activity being measured.
  • The percentage of goal achieved.
  • The time to comply with a goal.

This indicates KPIs are quantifiable measurements related to achieving a goal. The question implies CSFs are different.

Step 2: Define CSF and differentiate it from KPI

A Critical Success Factor (CSF) is a high-level, strategic element crucial for an organization's success. It is a _goal_ itself, not the _measurement_ of a goal. KPIs are used to measure progress _towards_ CSFs.

Step 3: Formulate the answer

The difference is that a KPI is a measurement _towards_ achieving a goal (the CSF), while a CSF is the _goal_ itself.

Final Answer

A difference between a key performance indicator (KPI) and a critical success factor (CSF) is that a KPI is a measurement towards achieving a goal, and a CSF is the goal itself.

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