Questions: Communication Service Excellence Training - Google Chrome https//wd5-media.myworkdaycdn.com/scorm/static/f/NDcr/c/CD32FB79A1C733BA/Ha1WILABiUTS5KSiWk7fqjNn... Communication Service Excellence Training Question 13 of 24 - Recognize essential documentation, standard protocols, and guidelnes necessary for effective patient conmunication: If a patient who does not speak English comes in with a family member that is bilingual: You may ask the family member to interpret. You should call an interpreter. Have a conversation in English since there is someone there who understands English. BON SECOURS MERC CST - MHL 8 REHA...

The answer is: You should call an interpreter.

Explanation for each option:

1. You may ask the family member to interpret.

   • This option is incorrect. While it might seem convenient, using a family member as an interpreter can lead to miscommunication and breaches of confidentiality. Family members may not be trained in medical terminology and might inadvertently omit or alter information.

2. You should call an interpreter.

   • This is the correct option. Professional interpreters are trained to accurately and impartially translate medical information, ensuring that the patient fully understands their condition and treatment options. This approach also maintains patient confidentiality and adheres to standard protocols for effective communication.

3. Have a conversation in English since there is someone there who understands English.

   • This option is incorrect. Even if a family member understands English, the patient may not, which can lead to misunderstandings and inadequate patient care. It is essential to communicate directly with the patient in a language they understand, using a professional interpreter if necessary.